TERMS OF SERVICE

1. Engagement and Scope of Services


1.1 Service Overview

  • AUSCAN Immigration Consultants provides professional immigration and visa advisory services
  • Our services include consultation, application preparation, and migration guidance
  • We serve clients seeking immigration to Canada and other international destinations

1.2 Client Responsibilities

  • Clients must provide accurate, complete, and truthful information
  • Clients are responsible for verifying the authenticity of submitted documents
  • Timely submission of required documentation is crucial for successful processing

2. Professional Fees and Payment


2.1 Fee Structure

  • Consultation fees are clearly communicated before engagement
  • Application preparation fees vary based on service complexity
  • Fees are non-refundable once services have commenced

2.2 Payment Terms

  • Payment must be made in full before service delivery
  • Accepted payment methods include bank transfer, credit card, and online payment platforms
  • Partial payments or installment plans may be available upon request


3.1 No Guarantee of Outcome

  • AUSCAN Immigration Consultants cannot guarantee visa or immigration approval
  • Final decisions rest with relevant government immigration authorities
  • We provide professional guidance and support throughout the application process

3.2 Limitation of Liability

  • Our liability is limited to the professional fees paid
  • We are not responsible for external factors affecting immigration applications

4. Confidentiality and Data Protection


4.1 Information Handling

  • Client information is treated with strict confidentiality
  • We comply with data protection regulations
  • Personal information is used solely for immigration-related services

5. Cancellation and Refund Policy


5.1 Service Cancellation

  • Clients may cancel services with written notice
  • Refund eligibility depends on the stage of service delivery
  • Administrative fees may be retained

6. Compliance and Ethical Standards


6.1 Professional Conduct

  • We adhere to the ethical guidelines of immigration regulatory bodies
  • Our consultants are professionally certified and registered
  • We maintain the highest standards of professional integrity

7. Communication and Updates


7.1 Client Communication

  • Regular updates will be provided via email or agreed communication channels
  • Clients are expected to respond promptly to communication requests
  • We are not liable for delays caused by client non-responsiveness

8. Modifications to Terms


8.1 Terms Update

  • AUSCAN Immigration Consultants reserves the right to modify these terms
  • Clients will be notified of significant changes
  • Continued use of services implies acceptance of updated terms

9. Governing Law


9.1 Jurisdiction

  • These terms are governed by the laws of the jurisdiction where AUSCAN is registered
  • Any disputes will be resolved through appropriate legal channels

10. Contact Information


10.1 Client Support

  • For inquiries, clarifications, or concerns, please contact:

11. Information We Collect


  • Personal Identifiers: Name, email address, phone number, and mailing address.
  • Immigration and Education Details: Information related to your visa applications, educational qualifications, or other relevant details you provide.
  • Email Data (via Gmail API): If you authorize our CRM to access your Gmail account, we may collect and process email content, metadata (e.g., sender, recipient, subject, and timestamps), and related data to manage communications related to our services.
  • Usage Data: Information about how you interact with our website and CRM, such as IP address, browser type, and pages visited.