PRIVACY POLICY

Last Updated: May 27, 2025

At Auscan Immigration & Education Consultancy Inc. ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and Customer Relationship Management (CRM) system, which integrates with the Gmail API to manage email communications.

1. Information We Collect

We collect personal information that you provide to us directly, such as:

• Personal Identifiers: Name, email address, phone number, and mailing address.
• Immigration and Education Details: Information related to your visa applications, educational qualifications, or other relevant details you provide.
• Email Data (via Gmail API): If you authorize our CRM to access your Gmail account, we may collect and process email content, metadata (e.g., sender, recipient, subject, and timestamps), and related data to manage communications related to our services.
• Usage Data: Information about how you interact with our website and CRM, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your personal information to:

• Provide immigration and education consultancy services.
• Communicate with you, including sending updates, responding to inquiries, and managing appointments via our CRM system, which uses the Gmail API to send and receive emails on your behalf.
• Improve our services, website, and CRM functionality.
• Comply with legal obligations under applicable laws, such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Specifically, the Gmail API is used to:

• Access and manage emails related to your consultancy services, such as sending confirmations, updates, or responses.
• Organize and store email communications securely within our CRM for efficient case management.
• Ensure timely and accurate communication by automating certain email tasks with your explicit consent.

3. How We Collect Your Information

We collect information through:

• Direct Interactions: Forms you fill out, emails you send, or information provided during consultations.
• Gmail API Integration: With your consent, our CRM accesses your Gmail account via Google’s OAuth 2.0 protocol, allowing us to manage emails related to your services. You can revoke this access at any time through your Google account settings.
• Automated Technologies: Cookies and analytics tools that track website usage.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors, including Google (for Gmail API services), who assist in operating our CRM and managing communications, subject to strict confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights.

Google’s Gmail API processes data in accordance with its Privacy Policy. We ensure that any data shared via the Gmail API is limited to what is necessary for the intended purpose.

5. Data Security

We implement reasonable security measures to protect your information, including encryption for data transmitted via the Gmail API and secure storage within our CRM. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under PIPEDA and other applicable laws, you have the right to:

• Access, correct, or delete your personal information.
• Revoke consent for Gmail API access by adjusting permissions in your Google account.
• Request information about how your data is used or shared.

To exercise these rights, contact us at the details provided below.

7. Data Retention

We retain your personal information, including email data accessed via the Gmail API, only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website and CRM may contain links to third-party sites, including Google’s services for Gmail API authorization. We are not responsible for the privacy practices of these sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our use of your information, including data accessed via the Gmail API, please contact us at: